Shipping & Delivery

We ship within the United States and several other international countries.

Our average processing and delivery times are as follows:

Processing & Fulfilment

On most items, if available and unless you are told otherwise, processing will be 1-2 working days.

Shipping

Country Average Shipping Time (business days)
United States 2-7 Days
UK 7-14 Days
Canada 7-10 days
Mexico 7- 10 days

 

To estimate when your order will arrive - please add your order processing time to your Average Shipping Time to find the total in business days.

We ask that you wait at least this long to allow time for your item to arrive.

Customs & Import Duties

Depending on the value of your order, your package may or may not be charged customs or import taxes.

If your parcel does incur customs taxes or duty it's entirely up to you (as the receiver) to cover these costs. Unfortunately, as these charges differ from country to country we are unable to directly advise you on what these might be. We recommend contacting your local customs office prior to ordering so you're not surprised by any unexpected delivery charges.

By law, all items must be declared at their full price and we cannot alter the amount to decrease any custom fees.

In the unlikely event that you wish to refuse your delivery, you may still be held responsible for the original customs fees or import duties and the cost of returning the package to Natural Quartz Co. We regret that we can only refund you the value of your order minus any fees we are charged upon return for your item. If a delivery is refused by you then, unfortunately, we cannot be held liable for any loss or damage incurred by your order during transit back to us.